Refund policy

If you want to return an item without any quality problem for exchange within 30 days once it is received, please send an email with your order number return entitled: to adesuwahairofficial@gmail.com will offer you the return address. But you are supposed to pay the shipping fee . Return/refund for the quality problem Please send us an email with your order number entitled if the item you received has any quality problem. such as the wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.


Kindly reminder:

  1. If you want to return it, Please keep the item in original condition, factory condition, as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Items have been used or washed is not allowed to return any more.
  2. Please check your items as soon as you received it, and email us within 15 days after you receive the product.

What does "returned in the original condition" mean?

This means the hair extensions have:

Hair has NOT been washed, conditioned, installed, colored, bleached or worn.

Wig has NOT been washed, conditioned, installed, colored, bleached or worn

Ties have NOT been cut and the hang tag is attached.

Please Note: The 5$ Customized Service Wig Can't be Returned

 

Should I contact you before Return My Parcel?

Yeah, sweetie, we will add notes to your order before package being returned, so please do not return the parcel before contacting us.For any returns, you must contact the customer service department to obtain Confirmation#. and send us a notification after you ship the item out and you need to provide a tracking number, Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer is responsible for the return shipping charge.

Once the return has been authorized with given Confirmation#. Assigned returned item(s) will be allowed to be returned for a refund. Please include your email address, order# Confirmation# by our customer services.